Privacy Policy

At Johnvince Foods and its affiliated entities (hereinafter referred to as “Johnvince Foods”, “we” or “us”), we are committed to upholding privacy principles and complying with relevant privacy legislation regarding personal information. This Privacy Policy aims to explain to our valued customers and other individuals how we gather, utilize, disclose, and safeguard their personal information. Personal information, as defined by applicable privacy legislation, pertains to details about an identifiable individual.

This Privacy Policy is applicable to our practices concerning the collection, use, and disclosure of personal information in Canada and other applicable jurisdictions. It is also subject to the European Union'sGeneral Data Protection Regulation ("GDPR") when applicable.

Please note that this Privacy Policy excludes information concerning current, former, or prospective employees (refer to our Employee PrivacyNotice), as well as data that does not qualify as personal information.

Collection of Personal Information

In the course of its operations, Johnvince Foods, along with its agent sand representatives, gathers personal information in various instances. It's important to note that, due to the potential lack of encryption in the online submission of information, we cannot guarantee the absolute privacy of data submitted through our website. The categories of personal information we collect encompass:

• Contact Information: Details such as your name, address, email address, and telephone number.
• Website Interaction: Information provided during registration or other interactions on our website.
• Surveys and Questionnaires: Data submitted when you participate in surveys or questionnaires.
• Promotions and Contests: Information provided in the context of promotions or contests.
• Other Modes of Submission: Details offered through alternative channels, such as telephone, mail, or our website.
• Customer Interactions: Records of customer calls, product-related comments, or inquiries.
• Additional Information: Any other information collected with your explicit consent or as permitted/required by law.

Utilization of Personal Information

We use personal information for various purposes, including:

• Responding to Requests: Receiving and addressing your requests, inquiries, and comments.
• Marketing and Communication: With your consent, sending information about our products and promotions, conducting telephone surveys, and market research.
• Coupon Distribution: Periodically sending coupons with your consent.
• Customer Service: Providing exceptional customer service.
• Promotions and Contests: Administering promotions and contests.
• Database Creation: Establishing a database of individuals registered to receive information from us.
• Personalization: Understanding your preferences, needs, and interests to offer products and information tailored to you.
• Product Improvement: Enhancing and improving our products.
• Business Management: Managing our business and business records, including customer relations.
• Security Measures: Ensuring the security of our business operations, including our website. Account Management: Managing, administering, collecting, or enforcing accounts.
• Record Keeping:Maintaining business records as required by law and for reasonable periods.
• Legal Compliance: Meeting legal, regulatory, insurance, security, accounting, and processing requirements.
• Consent: Acting in accordance with purposes disclosed at the time of personal information collection.
• Other Legitimate Purposes: Otherwise, with consent or as permitted or required by law.

Collection of Personal Information

We collect personal information for commercial purposes, including:

1. Establishing and maintaining responsible commercial relations.
2. Understanding customer needs, trends, and preferences.
3. Evaluating, developing, enhancing, marketing, or providing product sand services.
4. Managing and developing business operations.
5. Meeting legal and regulatory requirements.
6. Protecting against error and fraud.
7. Any other purpose to which an individual consents.
8. Any other legitimate grounds for collection or use of personal information

Disclosure of Personal Information

Johnvince Foods may disclose personal information in various circumstances, including to:

1. Persons seeking information as agents.
2. Companies or individuals performing functions on our behalf.
3. Companies or individuals aiding individuals explicitly entitled to the information.
4. Entities contributing to the evaluation, development, enhancement, marketing, or provision of our products or services.
5. Agents assessing customer creditworthiness or collecting accounts. Credit reporting agencies.
6. Public authorities in cases of imminent danger.
7. Third parties with customer consent or as required by law.
8. Financial institutions for payment, security, or financing purposes.
9. Professional advisors, consultants, investigators, and adjudicators in legal claims.

Johnvince Foods may disclose personal information to its affiliates and business partners with your consent. This facilitates occasional communication about their products and services. Additionally, personal information may be shared with affiliates in other jurisdictions for internal audit, management, billing, administrative, and general business purposes.

Retention of Personal Information

We have internal retention policies and procedures that build upon the following criteria to determine the retention periods of personal information in the context of the above-mentioned purposes:

• Time elapsed since your last interaction with the Johnvince Foods website
• End of the contractual relationship with a supplier or a third-party provider of products or services
• End of a recall period for a product or of a warranty on products or services
• Sensitivity of the personal information
• Security considerations
• Applicable statutes of limitation
• On-going or potential litigation or dispute; and
• Regulatory or legal obligation to retain the personal information

Service Providers

We may transfer personal information to external agents or service providers, including affiliates, who perform various services on our behalf. These services may include data processing, mailing, call center operations, billing, marketing, information technology, or data hosting. Some of these service providers or affiliates may operate in different jurisdictions. While your personal information is in their care, we implement reasonable contractual or other measures to ensure compliance with legal requirements in the applicable jurisdiction.

Business Transactions

Personal information may be utilized and disclosed in connection with proposed or actual financing, securitization, insuring, sale, assignment, or other disposal of all or part of Johnvince Foods or our business/assets. This disclosure serves purposes such as evaluating and performing the proposed transaction, meeting reporting or audit requirements, and allowing assignees or successors to use and disclose personal information for similar purposes.

Legal, Regulatory, etc.

We may disclose personal information when necessary to meet legal, regulatory, industry self-regulatory, insurance, audit, and security requirements. Such disclosures may also occur with your consent or as permitted or required by law, including applicable Canadian and foreign laws governing Johnvince Foods, our agents, and/or service providers.

Cookies Policy and Website Information Collection

Active Information Collection: Johnvince Foods website actively collects information through specific questions, email communication, and feedback forms. The collection, use, and disclosure of actively collected information have been outlined.

Passive Information Collection: Anonymous information is passively collected as you navigate through the website, using technologies such as cookies, Internet tags, web beacons, and navigational data collection. This includes details like the URL of the previous website, IP address, time and date of visit, pages visited, and browser information. The website may also use cookies for improved service, customization, statistics, and trend analysis. Passive information is not combined with personal information unless consent is provided.

Cookies

Cookies are files of information that your web browser places on your computer or mobile phone when you visit a website. Cookies enable the website to remember your actions and preferences and recognize you when you return, so that we may analyze trends, determine your areas of interest, administer our website, and to remember your preferences (for example, your choice of language) in order to speed up the navigation process and to make your site experience more efficient.

Using Cookies